Universal's Attraction Accommodation Pass (AAP) Guide

What is AAP?

The Attraction Accommodation Pass (AAP) is Universal’s system designed to assist guests with disabilities who have difficulty waiting in traditional queues.

• AAP allows guests to receive a return time for attractions with a standby wait of 30 minutes or more.


• Guests may receive different types of passes based on needs, such as Express queue access or escorted entry.


• In rare cases, GAP (Guest Assistance Pass) may be issued for all-day access without return times.


• AAP is valid for 14 days and includes up to 5 additional guests (exceptions apply).


• IBCCES approval is required before Universal reviews the request.

Important Considerations Before Applying

• AAP approval is not guaranteed, even with IBCCES approval.


• IBCCES review can take up to 7 days.


• Temporary IBCCES cards may qualify for a one-time exception upon discussion with Team Member.

Eligibility Requirements

• Guests must have a disability or medical condition that prevents them from waiting in a traditional queue in order to be approved by IBCCES.


• Acceptable documentation that has to be submitted to IBCCES includes a doctor’s note, IEP, or government-issued documentation. Additional items may be accepted as well.

• Guests with only mobility impairments (e.g., wheelchairs) do not qualify for AAP due to being ADA compliant within ride queues.

  Please note: Individuals in ECVs will be required to transfer into a manual wheelchair and either push themselves through the queue or a member of their party must assist

Applying for AAP

Step 1: Obtain an IBCCES Accessibility Card

• Apply at www.accessibilitycard.org. Upload documentation, and IBCCES will review it within 7 days.

Step 2: Request AAP at Universal

• Once approved, Universal will contact you about accommodations.

• If your trip is soon and you haven’t heard back, call Guest Services at 407-224-4233.

Step 3: Using AAP in the Parks

• The AAP is a manual pass, you must present it at the physical ride to either enter into the express line or obtain an escort.

• If you are required to obtain a return time because the line is 30 minutes or more, one of your party must present the pass to a TM, but the AAP holder is not required to be the one that presents it for a return time.

• AAP holder is only required to be present in order to enter into the ride with their guests.

Picking Up the AAP at the Parks

• Pre-Approved AAP Guests have a designated line at the front gates.


• Alternative Option: Main Guest Service lobby once inside park


• All Guests that will be on the pass must be present at the time of picking up.


• You must have the IBCCES app downloaded on your phone and show the Digital Card to the Team Member.


• You must have your identification card ready to show that you are who reflects on the IBCCES Digital Card.

Special Mention: Sensory Room at Universal Studios

Universal Orlando Resort has taken an important step in making the parks more inclusive and accommodating for all guests with the creating a designated Quiet Room. This room is located on the Universal Studios side of the park, next to the Studio Audience Center at the front of the park.

This specially designed space offers a safe, quiet, and low-stimulation environment, providing a much-needed sensory break for guests who may feel overwhelmed by the high-energy atmosphere of the parks.

Please note Islands of Adventure currently does not have a quiet sensory room

How the Quiet Room Works

• The Quiet Room is available on a first-come, first-served basis.


• Guests are permitted to use the space for up to 30 minutes per visit.


• The room is sanitized between uses, and a team member is present to assist guests as needed.


• If the Quiet Room is occupied, guests can seek alternative calming spaces at Health Services or Guest Services.

Designed for Comfort & Relaxation

The Quiet Room features:

• Focusing activities and tactile toys to help guests regulate sensory input.


• A soothing color scheme designed to promote relaxation.


• Familiar, comforting visuals to create a welcoming environment.

Whether taking a quick break from the sensory stimulation of the parks or simply needing a moment of calm, this new Quiet Room provides a dedicated space to recharge and reset.

Contact & Support

📍 Apply for IBCCES Accessibility Card: Click Here

📍 Universal Guest Services: Call 407-224-4233 (Option 5, then Option 2)

📍 Email IBCCES: customersupport@ibcces.org

📍 Universal Accessibility Website: Additional Information